Practice Manager University
Upskill the next leader in your practice.
Do you have a standout team member that wants to develop into a Practice Manager? Or do you have a new Practice Manager that needs the support and assistance from people who have "been there and done that"?
If the answer is YES and you don't have the time to train and guide them yourself then let the Vettr Team help upskill the next leader in your team.
Participants get help with real life tasks that they need to be able to perform on their steps to being a leader in your team.
Launching February 2023!
Course Outcomes
Leadership
Knowing yourself & your impact
- What does a successful Practice Manager look like?
- Undertake a DISC assessment and learn how this applies in your practice
Outcomes:
Complete the Team Map to identify potential communication styles for each member and how they relate to your own style. Write down their strengths, needs and worries, and how you will modify your language to better connect.
Communication
Understanding others & how to communicate effectively
- Learn about Emotional Intelligence and understand Feedback.
Outcomes:
Develop increased confidence in delivering feedback for both recognition and change through practice and reflection within the safe space of the PMU group.
Managing People
Staff meetings to facilitate change
- How to do more than go through the ‘bitch’ board
- Creating agendas and outcomes to manage expectations
Outcomes:
Create a custom monthly KPI tracker to stay on top of your priorities and report back to owners.
Financials
Understanding basic numbers
- General principles - 5 x 20, PMS reporting
- Profit maximising options - fees, COGS, efficiencies
Outcomes:
Create a custom monthly KPI tracker to stay on top of your priorities and report back to owners.
Standards of Care
Consistency matters
- Key client touch points to consider
- Creating and Implementing preventative standards of care program
Outcomes:
Assess your practices current client journey. Create an action plan that will improve a current KPI target, communicate the change through staff meetings and trainings and consider what feedback may need to be given to help the team align and commit to the change.
Marketing
- What is marketing and how it is different to advertising?
- How to develop your marketing strategy? 4 questions to determine it.
- What channels - why, when, and how?
Outcomes:
Create one marketing campaign using all the tools learned above. The campaign will include: why the focus was chosen, what the calls to action will be, the key components needed to roll out by who and by when, how it will be measured, what outcome you want to achieve and how you will celebrate its success.
BONUS MODULE!
Practice Strategic Plan
- Create a 12-month action plan outlining the initiatives you will be able to create and implement in your practice to discuss with your owner
Course Details
Duration
Why PMU?
Who is the PMU for?
Aims of PMU
How to Join?
What's the Cost?
Time Commitment
The Practice Manager University is a 6 month course.
The monthly schedule involves virtual meetings every 2 weeks with each meeting lasting 60 - 90 minutes.
Each month one meeting will be a group training session with time for discussion and the other will be 1-on-1 with the Vettr Practice Advisor where you can receive coaching and support on how to implement your learnings.
We believe that in addition to the training and support meetings you should put 1 - 2 hours per week aside to work on what you have been taught.
